Frequently Asked Questions

Frequently Asked Questions

Ordering & Shipping

Q: How long does shipping take? A: Standard shipping takes 3-7 business days. We also offer expedited (1-3 days) shipping options.

Q: Do you offer free shipping? A: Yes! We offer free standard shipping for all of our customers!

Q: Can I track my order? A: Absolutely! You'll receive a tracking number via email once your order ships.

Products & Pet Care

Q: What types of pets do you cater to? A: We specialize in products for dogs and cats only, including toys, accessories, housing, and waste management solutions.

Q: How do I choose the right size for my pet? A: Each product page includes detailed sizing information. If you're unsure, contact us at petspossessions.com/contact for personalized recommendations.

Q: Are your products safe for pets? A: Yes! We carefully select all products to ensure they meet safety standards and are appropriate for pets.

Returns & Exchanges

Q: What is your return policy? A: We accept returns of unused items within 30 days of delivery. Contact us to start the return process.

Customer Service

Q: How can I contact customer service? A: info@petspossessions.com We respond to all inquiries within 24 hours during business days.

Q: Do you offer pet care advice? A: Yes! Our team is knowledgeable about pet care and happy to provide guidance on product selection and general pet care questions.

Still have questions? Don't hesitate to contact us - we're here to help you and your pets!